Contact Us
At Netspace, we’ve made internet technology simple. Our service is fast and reliable and you can always get help from our first rate customer support team.
Contact Netspace via Email
| Department | ||
|---|---|---|
| Residential Sales | sales@netspace.net.au | For a new residential internet account |
| Business Sales | business@netspace.net.au | For a new business internet account |
| Support | For technical and customer service related queries see our support area. | |
| Education | education@netspace.net.au | For a new and existing education accounts and queries |
| Webmaster | webmaster@netspace.net.au | For any issues relating to this website |
Contact Netspace via Phone
| Department | Phone Number | Operating Hours |
|---|---|---|
| All times are shown as AEST Note: Customers calling from mobile phones will incur higher phone charges. 1300 numbers should be charged at the cost of a local call in the majority of regional Australia. Call costs are not charged by Netspace and as such are considered the customer’s responsibility. Please call your telecommunications provider to check the charges. |
||
| Sales | 1300 360 025 | Create a new home account Weekdays: 8:30 a.m. — 8:00 p.m. Weekends: 8:30 a.m. — 5:00 p.m. |
| Business Sales & Support | 1300 008 009 | Create a new business account or for business account queries Weekdays: 8:30 a.m. — 5:30 p.m. |
| Technical Support | 131 456 | For technical assistance with your account Weekdays: 8:00 a.m. — 10:00 p.m. Weekends: 8:30 a.m. — 5:00 p.m. International users or 13 call barred users please call +61 3 9811 0000 |
| Billing | 131 456 | For account queries and assistance Weekdays: 8:00 a.m. — 8:00 p.m. Saturdays: 8:30 a.m. — 5:00 p.m. International users or 13 call barred users please call +61 3 9811 0000 |
| Education | 1300 662 440 | Create a new education account Weekdays: 9:00 a.m. — 5:00 p.m. |
| Education Support | 03 9811 0076 | For technical assistance with your education account Weekdays: 8:00 a.m. — 10:00 p.m. Weekends: 9:00 a.m. — 5:00 p.m. |
| Colocation Enquiries | 1300 008 009 | For enquiries regarding colocation Weekdays: 8:30 a.m. — 6:00 p.m. |
| Colocation Support | 03 9834 7188 | For colocation technical assistance Weekdays: 8:30 a.m. — 6:00 p.m. Submit a support request via the Colocation Control Panel |
Contact Netspace via Fax
| Department | Fax Number | |
|---|---|---|
| Residential Sales | 1300 509 025 | Create a new residential internet account |
| Business Sales | 1300 336 393 | Create a new business or corporate internet account |
| Business Service | 1300 301 518 | For assistance with your business or corporate account |
| Education | 1300 301 518 | For education queries and assistance |
Contact Netspace via Mail
| Netspace Head Office |
|---|
|
Level 2, 293 Camberwell Road Camberwell VIC 3124 Australia View Map |
Complaints Process
At Netspace we take complaints very seriously. Please view the process for lodging a complaint.
