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ADSL2+ Broadband FAQs

What is ADSL2+ ?

ADSL2+ is the next generation of ADSL broadband offering much higher download speeds at distances further from the telephone exchange. Regular ADSL broadband in Australia has download speeds between 256Kbps and a maximum theoretical speed of 8000Kbps with upload speeds of between 64Kbps and 384 Kbps. ADSL2+ offers maximum theoretical download speeds in excess of 20Mbps (megabits per second) with upload speeds of up to 1Mbps, though actual speeds will be less due to many factors including your distance from the exchange, line quality and length, interference, network configuration, traffic and equipment. ADSL2+ speeds are typically much faster than regular ADSL. The vast majority of ADSL2+ users will achieve download speeds over 10Mbps and a small percentage of users with the optimal combination of physical parameters & equipment could achieve speeds upwards of 20Mbps.

ADSL2+ Line Speed Comparison

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What are the main benefits of ADSL2+ ?

ADSL2+ is much faster than regular ADSL. ADSL2+ is available further from the exchange. If you were previously unable to get ADSL broadband due to being too far away from the exchange, you may now be able to get broadband with ADSL2+.

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Will I be able to get ADSL2+?

In order to get an ADSL2+ service your telephone exchange must be ADSL2+ enabled. The full list of exchanges where Netspace offers ADSL2+ is available here. This list will be updated regulary as we add more exchanges.

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Will I need a new modem to use ADSL2+ ?

Many newer model ADSL modems are already ADSL2+ compatible. Below is a list of popular compatible modem. If your current modem is not compatible with ADSL2+ you can order a modem from Netspace via MyNetspace.

Netspace supplied modems that support ADSL2+

  • Netspace Standard Modem – Netgear DM111P
  • Netspace Wireless Modem – Netgear DG834G

Further information about the Netspace supplied modems is availabe here.

Other popular modems that support ADSL2+

  • Netcomm NB5
  • Netcomm NB9W
  • D-Link DSL502T
  • D-Link DSL504T
  • D-Link DSLG604T
  • ZyXel P2602H
  • ZyXel P2602HWL

Modems that do not support ADSL2+

  • NetComm NB2
  • NetComm NB3300
  • NetComm NB1300+4
  • NetComm NB1300
  • NetComm NB5580W
  • D-Link DSL-300
  • D-Link DSL-300+
  • D-Link DSL-200
  • Alcatel Speed Touch Home

If your modem does not appear above consult your modem user guide or check with the manufacturer.

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What speed will my Broadband connection be on ADSL2+?

Netspace ADSL2+ plans provide the maximum speed achievable dependent on certain physical restraints that might exist at your location. The theoretical maximum line speed for ADSL2+ plans is in excess of 20Mbps or 20000Kbps but is dependant on the distance you are from the telephone exchange, the length and quality of your copper phone line, your modem and other environmental factors. So your actual speed will be somewhere from a minimum of 1500 to a theoretical maximum in excess of of 20000 Kilobits per second.

You will get a good indication of the potential performance you should achieve compared to attenuation in your copper line due to distance by looking at the graph above. This graph is indicative only, and your actual speed may vary.

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Can I switch from my current ISP to a Netspace ADSL2+ Plan?

Yes, usually this can be done through Fast Churn allowing you to keep your existing broadband connection up until the moment the transfer takes place. You should only be without broadband for a few moments when the transfer occurs. Do not cancel your existing broadband service when switching using Fast Churn.

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What is Fast Churn?

Switching between Internet service providers on ADSL1 broadband is relatively easy with little cost and downtime experienced by customers because of a process called Rapid Transfer. ADSL2+ however is slightly more complicated because it involves a transfer between DSLAMs – special ADSL2+ hardware inside the telephone exchange.

Netspace participates in the Fast Churn process making it available in all areas that we have ADSL2+ coverage. If your current provider also participates then switching to Netspace ADSL2+ can be performed with typically only a few moments downtime.

If your current provider does not participate we must first disconnect your existing broadband service before we can commence the Netspace ADSL2+ connection process. In this case you would be without a broadband connection for typically 14 working days. Netspace provides all new and existing broadband customers with a backup dial-up Internet account which can be used during this time.

You will be notified whether Fast Churn is available or not during the signup process before you commit to ordering a Netspace ADSL2+ service.

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I am an existing Netspace customer – How can I upgrade to an ADSL2+ Plan?

Please see the ADSL2+ Upgrade Information page for details.

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Why can't I see ADSL2+ plans when I try to signup online?

When you signup online we will present the plans that are currently available to you by checking your telephone number. If ADSL2+ is not available in your area you will not be presented with ADSL2+ plans.

The full list of exchanges that Netspace intends to offer ADSL2+ is available here.

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