Naked ADSL2+ FAQs

• What is Naked ADSL2+?
• Will Naked ADSL2+ affect my phone service?
• What are the main benefits of Naked ADSL2+?
• Will I be able to get Naked ADSL2+?
• Will I need a new modem to use Naked ADSL2+?
• Can I switch from my current ISP to a Netspace Naked ADSL2+ Plan?
• What is Fast Churn?
• I am an existing Netspace customer – How can I upgrade to a Naked ADSL2+ Plan?
• Why can't I see Naked ADSL2+ plans when I try to signup online?
• Can I keep my current phone number?

What is Naked ADSL2+?

Regular ADSL2+ based broadband requires you to have an active fixed line phone service. Naked ADSL2+ does not require you to have an active fixed line phone service. The 'copper' phone line is used exclusively for the broadband service. You don’t even need to have a traditional telephone handset on the premises.

Will Naked ADSL2+ affect my phone service?

Yes. Your regular fixed line phone service will not work if you choose a Naked ADSL2+ service. Any service that relies on your fixed line phone will not work either. You will need to use a mobile phone or VoIP to make phone calls. If for any reason you need a regular fixed line phone service you should not get Naked ADSL2+ on the same line. Please note that the Netspace VoIP service is currently only configured to make outgoing VoIP calls and is not able to receive incoming calls.

What are the main benefits of Naked ADSL2+?

If you do not need a regular fixed line phone service, Naked ADSL2+ is a great option giving you high speed ADSL2+ broadband without the hassle and additional expense of monthly fixed line phone bills. Naked ADSL2+ has extremely fast ADSL2+ download and upload speeds. Tell me more about ADSL2+ speeds.

Will I be able to get Naked ADSL2+?

If you can get ADSL2+ on the Netspace Complete network you can get Naked ADSL2+. The full list of exchanges where Netspace offers Naked ADSL2+ is available here. This list will be updated regularly as we expand our coverage.

Will I need a new modem to get Naked ADSL2+?

Netspace Naked ADSL2+ is an ADSL2+ based service so you will need an ADSL2+ capable modem to get the highest possible speed. Learn more about ADSL2+ modems here.

Can I switch from my current ISP to a Netspace Naked ADSL2+ Plan?

Yes, usually this can be done through Fast Churn allowing you to keep your existing broadband connection up until the moment the transfer takes place. You should only be without broadband for a few moments when the transfer occurs. Do not cancel your existing broadband service when switching using Fast Churn.

What is Fast Churn?

Switching between Internet service providers on ADSL1 broadband is relatively easy with little cost and downtime experienced by customers because of a process called Rapid Transfer. ADSL2+ (including Naked ADSL2+) however is slightly more complicated because it involves a transfer between DSLAMs – special ADSL2+ hardware inside the telephone exchange

Netspace participates in the Fast Churn process making it available in all areas that we have ADSL2+ coverage. If your current provider also participates then switching to Netspace ADSL2+ can be performed with typically only a few moments downtime.

If your current provider does not participate, we must first disconnect your existing broadband service before we can commence the Netspace ADSL2+ connection process. In this case you would be without a broadband connection for typically 14 working days. Netspace provides all new and existing Broadband customers with a backup dial-up Internet account which can be used during this time.

You will be notified whether Fast Churn is available or not during the signup process before you commit to ordering a Netspace ADSL2+ or a Naked ADSL2+ service.

I am an existing Netspace customer – How can I upgrade to an Naked ADSL2+ Plan?

Please see the ADSL2+ Upgrade Information page for details.

Why can't I see Naked ADSL2+ plans when I try to signup online?

When you signup online we will present the plans that are currently available to you by checking your telephone number or service address. If Naked ADSL2+ is not available in your area you will not be presented with Naked ADSL2+ plans.

The full list of exchanges that Netspace intends to offer Naked ADSL2+ is available here.

Can I keep my current phone number?

No. When you switch to Naked ADSL2+ on a phone line that has an active fixed line phone service, the phone service will become inactive and you will lose the phone number. If for any reason you wish to retain your phone number or otherwise need a regular fixed line phone service, you should get a regular ADSL2+ service rather than Naked ADSL2+.