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Dial up Internet — Frequently Asked Questions
Below you'll find the answers to common questions about Netspace Dial up Internet. You can also check out our residential or business Dial up Internet plans and the top 10 reasons to choose Netspace as your Dial up Internet provider.
If the question you have isn't answered here, why not give us a call or send us an email.
General Dial up questions
- What is Dial up?
- What are the benefits of Dial up Internet?
- What phone number should I use to connect?
- What sort of modem do I need?
- What is the V92 protocol? Can I use it?
- Can I speed up my Dial up connection?
- What Dial up plan is best for me?
- Can I change my plan?
- How do I renew my Dial up account?
- How do I cancel my Dial up account?
- Are there penalties for cancelling my Dial up account?
- Can I upgrade my Dial up account to broadband?
- I need help. How can I contact customer support?
- Can I dial in from anywhere in Australia?
Internet Terminology
What is Dial up?
Dial up allows you to connect to the Internet by dialling in to Netspace over a standard telephone line using a regular modem.
Even with today's proliferation of broadband options, many people still find Dial up an easy and convenient way to access the Internet – especially as most new computers are now provided with a built-in modem.
At a speed of 56k, Dial up is slower than broadband but Netspace customers can take advantage of Netspace Accelerator to increase the speed of their Dial up connection by up to 5 times.
To connect to Netspace Dial up, simply choose from one of our great residential or business Dial up plans.
What are the benefits of Dial up Internet?
Some of the best benefits of Netspace Dial up Internet are:
- it's great value-for-money – Dial up plans from $7.95 per month!
- it's available anywhere in Australia – perfect when travelling or if you can't get broadband
- FREE spam and email virus filtering
- 5 FREE mailboxes –everyone in the family can have separate email
- FREE uploads
View the top 10 reasons to choose a Netspace Dial up connection.
What phone number should I use to connect?
Most Australian capitals have their own Dial up access number. Customers outside capital cities should use the National Data Number.
Find your Netspace Dial up access number
It's important to ensure the number you are dialling is a local call, otherwise you may end up paying national or STD call rates.
What sort of modem do I need?
You can use any ACA approved Dial up modem to connect.
Most newer computers are now provided with a built-in Dial up modem, but if you are going to purchase a dial up modem for your computer, we recommend buying an external modem as they are often more reliable.
What is the V92 protocol? Can I use it?
V92 is a protocol which allows for the taking of calls while connected to the Internet.
Unfortunately, V92 is not widely available in Australia and it is unlikely that you can use it.
If you have a V92 modem, you can still use it to connect to Netspace using the standard V90 protocol.
Can I speed up my Dial up connection?
Yes. Netspace customers can take advantage of Netspace Accelerator, a dial up enhancement capable of speeding up your connection by 5 times or more.
But if you need serious speed, why not consider making the switch to ADSL broadband – it's now almost as cheap as dial up.
View the top 10 reasons to choose Netspace Broadband.
What Dial up plan is best for me?
The best Dial up plan you can choose will depend on how often you expect to use the net, how much content you expect to download, and how much you are willing to pay.
We offer casual, no fixed download, and permanent connections, as well as pre-paid, pay-as-you-go and annual payment options.
You can find the details of all our plans on the Netspace residential dial up or business dial up pages. If you have trouble choosing, you can get help by contacting our sales team.
Can I change my plan?
Yes – we don't believe in chaining you to a particular plan.
At any time you can upgrade to any Dial up plan of the same or greater value as your current plan.
You can downgrade your plan to one of lesser value if you have completed your current plan's minimum term of agreement.
To change plans, use the MyNetspace portal online, or contact our customer service team.
How do I cancel my Dial up account?
You can cancel your account by contacting the Netspace customer service team.
Are there penalties for cancelling my Dial up account?
If your minimum agreement term is up, there are no penalties when cancelling your account.
However, if you are still within your minimum agreement term you may incur a cancellation cost. To find out what this cost might be, view your plan's terms and conditions or contact the Netspace customer service team.
Refunds are not available for unused portions of time you may have available when you cancel.
How do I renew my Dial up account?
If you have chosen to pay your Dial up account monthly or quarterly, then your account will be automatically renewed.
If you have chosen to pay annually, Netspace will send you a renewal notice prior to your account's expiration. This can then by paid via regular post or online through the MyNetspace online account tools.
Can I upgrade my Dial up account to broadband?
Yes. If ADSL broadband is available to you, you can upgrade to Netspace Broadband and keep your existing account and email address.
To find out if you can get ADSL broadband, use our Broadband Availability Check.
To upgrade, simply use our simple joining process and enter your existing Netspace username and password when asked.
I need help. How can I contact customer support?
For technical support with your Dial up connection, take a look at our Dial up support page. If you can't find the solution you need, you can contact our customer support team by either telephone or email.
Can I dial in from anywhere in Australia?
Yes. You can dial Netspace wherever there's an available telephone line. If you are travelling, we recommend you use the National Data Number to ensure you are charged only local call rates.