Legal Agreements & Policies
For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.
Customer Relationship Agreement
This is the agreement between iiNet and its customers. It contains everything you need to know about our plans, general terms, service descriptions and a pricing schedule. You can download the summary version or the full version in PDF format.
General Equipment Warranty
The General Equipment Warranty contains terms and conditions relating warranty claims for hardware purchased through iiNet. The document also contains information relating to Early Life Failure or Warranty claims for Mobile Handsets.
Customer Service Guarantee
The Customer Service Guarantee describes the minimum performance standard when provisioning or repairing a fixed line telephone service.
Customer Service Guarantee Waiver
It is a condition of some services that a customer waives their rights under the Customer Serivce Guarantee to gain the benefits of significantly lower costs. Customers with VOIP services should read this document.
Privacy Policy
Netspace operates under strict privacy guidelines outlined by the Federal Government’s Privacy Act.
Complaints Process
At Netspace we take complaints very seriously. Please view the process for lodging a complaint.
Law Enforcement Agencies
Netspace is bound by legislation to assist Law Enforcement Agencies with Lawful Information Disclosure requests.
