Home Phone Features

Call Waiting alerts you with a tone if another caller is trying to call you when you are already on the phone. You can answer the incoming call by putting your first caller on hold.

Availability
Call Waiting is automatically available to Netspace Home Phone customers with tone phones in most areas of Australia. All new services will have Call Waiting automatically turned on.

Pricing
This feature is free of monthly charges to all Netspace Home Phone customers.

Use Call Forward to forward calls made to your home phone to another number of your choice. You can choose to forward calls to your mobile, pager or answering service.

You can also store frequent forwarded numbers under the categories of Home, Work, Mobile or Other.

Availability
Call Forward is automatically available for tone phones in most areas throughout Australia.

Pricing
Standard call charges apply for forwarded calls.

If you are trying to call a number that is engaged, use Call Back. The Call Back function on your phone will keep dialling a busy number for up to 45 minutes and will alert you with a distinctive ring tone when the number you are trying to reach is no longer engaged.

Availability
Call Back is a standard feature on tone phones with distinctive ring capability in most areas throughout Australia.

Pricing
37¢ per successful Call Back attempt. Standard call charges apply.

If you have missed a call, dial *10# and Call Return will inform you of the number of your last unanswered (missed) call and then allows you to call that number back by simply dialling 1.

Availability
Call Return is automatically available on tone phones in most areas throughout Australia.

Pricing
37¢ per call retrieval (PLEASE NOTE: Call Return will not give you the number if the number is blocked). If you return the call by dialling ‘1’, standard call charges apply.

3-Way Chat allows you to speak with two callers at once. One caller can exit the 3-Way call and another caller join at any time, so that other callers can participate in the phone call. You can also place one of the callers on hold so that you can speak privately with the other.

Pricing
3-Way Chat is 55¢ per successful use plus call charges at standard rates for each call that joins into the chat.

When you can’t take a call, Netspace Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you.

To activate Voicemail call Netspace on 131 456.

Availability
Voicemail is available nationwide on most tone phones.

Pricing
Netspace Voicemail is available for $6.00 per month. There is no connection fee and you can retrieve your messages free of charge from fixed phones nationwide. Message retrieval charges apply from mobiles and payphones.

Features

Personalised Greeting:	Up to 5 minutes
PIN Security:
Remote Access:
Max. Message Length:	5 Minutes
Message Storage:	New Messages 14 days
	Saved Messages 7 days
Number of Messages Stored:	60
Hang-up Messages:
Access Number:	125 101
Voicemail Call Back1:

¹ Standard call charges apply. Does not apply to Telstra Talking Text messages

Calling Number Display can identify who is calling you by displaying the caller’s phone number. It can record the date and time of the call, plus the phone numbers of callers who hang up without leaving a message.

You will need a CND compatible phone or Calling Number Display unit to use the Calling Number Display feature.

To activate Calling Number Display call Netspace on 131 456.

Availability
Calling Number Display is available on tone phones in most areas throughout Australia. You will need to purchase or rent a Calling Number Display compatible telephone or proper attachment for your existing phone to display caller information.

Pricing
Calling Number Display is $6.00 per month.

Disclosure Information
Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

• to the emergency call service (000)
• on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control
• when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender
• when you or someone else uses another carriage service provider by using a network override code

If you would like more information, please see Netspace Home Phone Terms & Conditions

Multiple Number can give you an excellent range of options and great functionality for your phone to suit the needs of your household. You can have an additional phone number for your existing phone line, as well as the option of charging calls to your second number.

You can use a separate ring tone for your new number that will alert you to who the incoming call is for and use a prefix before selected calls to charge them to the second number. This is great when dividing your bill between several people.

You can also implement the call forward facility which may be applied to each number independently.

To activate Multiple Number call Netspace on 131 456.

Availability
Multiple Number is available in most areas throughout Australia and requires a tone phone with distinctive ring capability.

Pricing
Multiple Number is just $6.00 PSTN or $4.40 ISDN per month.

Dual Phone and Fax Line - Multiple Number gives you the ability to add a fax number to your existing phone line that has a separate number to your existing phone line. You can also have the phone and fax calls separated on your bill by dialling a code when sending faxes.

For detailed information on how to use Dual Phone and Fax Line - Multiple Number, click here.

To activate Dual Phone and Fax Line call Netspace on 131 456.

Availability
This service is available for telephones in Australia. You must have a compatible fax machine for this service.

Pricing
Dual Phone and Fax Line - Multiple Number service is $6.00 per month. Normal call charges still apply.

You can select which calls are forwarded to your mobile, pager, answering service or other phone numbers from your home phone. You can select as many as 15 different numbers redirected to another number of your choice when those numbers call your home phone.

To activate Call Forward Selected Callers call Netspace on 131 456.

Availability
You can use Call Forward Selected Callers on tone phones in most areas throughout Australia. Calls can be forwarded to most phone numbers in Australia.

Pricing
Call Forward Selected Callers is $2.20 per month, plus the cost of forwarded calls at applicable rates.

You can forward calls made to your home phone to your mobile, pager, answering service or other phone numbers during specific preset times. You can preset up to 15 different time slots during which calls will be forwarded from your home phone to another number of your choice.

For more detailed instructions on how to use Call Forward Select the Time, click here.

To activate Call Forward Select the Time call Netspace on 131 456.

Availability
You can use Call Forward Set the Time on tone phones in most areas throughout Australia. Calls made to your phone can be forwarded to most phone numbers in Australia.

Pricing
Call Forward Set the Time costs $3.30 per month plus the cost of forwarded calls at applicable rates.

If you want to control your phone costs, use Call Control.

Call Control will allow you to bar specific outgoing call types such as National Long Distance and International calls. You can use a number of different call barring options to suit your phone needs.

For more detailed instructions on how to use Call Control, click here.

To activate Call Control call Netspace on 131 456.

Availability
Call Control is available on tone phones in most areas of Australia

Pricing
The Call Control service is $3.30 per month.

Abbreviated Dialling will allow you to dial a phone number by simply using a one or two digit code.

You can store up to 60 frequently dialled phone numbers, including National Long Distance and international numbers.

For more detailed instructions on how to use Abbreviated Dialling, click here.

To activate Abbreviated Dialling call Netspace on 131 456.

Availability
Abbreviated Dialling is available from tone phones in most areas throughout Australia.

Pricing

• Up to 8 storage numbers $3.30 per month
• Up to 40 storage numbers $5.06 per month
• Up to 60 storage numbers $6.16 per month

Delayed Hotline gives you the ability to call a particular phone number without dialling. You just pick up your phone and wait four seconds. The number is then dialled automatically for you.

For more detailed instructions on how to use Delayed Hotline, click here.

To activate Delayed Hotline call Netspace on 131 456.

Availability
Delayed Hotline is available from tone phones in most areas throughout Australia.

Pricing
Delayed Hotline costs $3.30 per month. Calls made using Delayed Hotline are charged at the applicable rates.

You can identify who is calling you by the sound of your telephone's ring with Smart Ring. You can select up to three distinctive rings to determine if the caller is family, friend or business related. You can store up to 15 different numbers on each separate ring. Calls not linked to a Smart Ring List then simply utilise the normal ring tone.

For more detailed instructions on how to use Smart Ring, click here.

To activate Smart Ring call Netspace on 131 456.

Availability
Smart Ring is available on tone telephones with distinctive ring capability in most areas throughout Australia.

Pricing
Smart Ring costs $4.40 a month.

If you do not wish for your number to be displayed when calling other numbers make your phone number a silent number. It will also mean that your phone number will not be recorded by other phones to return missed calls (or used in other phone functions) and it will not be listed in phone directories.

To activate Silent Number call Netspace on 131 456.

Pricing
Silent Number costs $2.95 a month.

Availability
Silent Number is available nationwide.

Disclosure Information
Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

• to the emergency call service (000)
• on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control
• when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender
• when you or someone else uses another carriage service provider by using a network override code

If you would like more information, please see Netspace Home Phone Terms & Conditions.

As calls come through to your business' busy main number, Line Hunt automatically connects calls to the next available line.

Line Hunt helps:

• increase the line capacity by adding lines without buying additional equipment
• improve customer service as callers go through to the next available free line
• share the load on fax machines because fax calls can go through to the next free fax machine

There are two Line Hunt options:

Call Circulate – incoming calls are received first on your nominated line. When that line is busy, calls are automatically directed to the next available line

Call Share – incoming calls are equally distributed across every line in the group.

To set up line hunt, call Netspace on 131 456.

Availability
Line Hunt is available on most services throughout Australia.

Pricing
Line Hunt is $2.95 per month per line in addition to normal line rental charges. There is also a once off connection charge of $46.20. Changes or additions to an existing Line Hunt group are charged at $46.20 per occasion.

Remote Access allows you to control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location*.

For example; before you left home, you might have wanted to forward your calls to your mobile, but forgot. With Remote Access, it’s not too late!

To activate Remote Access call Netspace on 131 456.

Availability
Remote Access is available on most services throughout Australia.

Pricing
Remote Access is $2.20 per month (plus applicable call forwarding charges).

Additional Information
* Applicable call costs and monthly charges apply

Turn Caller ID on to display your phone number to the people you are calling. The called phone will only display your phone number if it has that capability.

Once Caller ID has been turned on you can still withhold your phone number on a call by call basis by dialling 1831 before dialling the called number.

If Caller ID has not been turned on as a feature you can still send the phone number on a call by call basis by dialling 1832 before dialling the phone number to be called.

Call Netspace Customer Service to turn on Caller ID.

Availability
Caller ID is available for tone phones in most areas throughout Australia.

Pricing
This feature is free of monthly charges to Netspace Home Phone customers.

Use Call Divert to forward calls made to your home phone to another number of your choice. You can choose to forward calls to your mobile, pager or answering service.

Call Netspace Customer Service to turn this feature on giving you the ability to use Call Divert.

Availability
Call Divert is available for tone phones in most areas throughout Australia.

Pricing
Standard call charges apply for forwarded calls.

3–Way Chat allows you to speak with two callers at once. One caller can exit the 3–Way Chat and another caller join at any time, so that other callers can participate in the phone call. You can also place one of the callers on hold so that you can speak privately with the other.

Call Netspace Customer Service to turn this feature on giving you the ability to use 3–Way Chat.

Pricing
3–Way Chat calls are charged at standard rates for each call that joins into the chat.

Call Waiting alerts you with a tone if another caller is trying to call you when you are already on the phone. You can answer the incoming call by putting your first caller on hold.

Call Netspace Customer Service to turn this feature on giving you the ability to use Call Waiting.

Availability
Call Waiting is available to Netspace Home Phone customers with tone phones in most areas of Australia.

Pricing
This feature is free of monthly charges to Netspace Home Phone customers.

Call Netspace Customer Service to turn this feature on giving you the ability to use Call Return.

If you have missed a call, dial *69 and Call Return will inform you of the number of your last unanswered (missed) call and then allows you to call that number back by simply dialling 1.

Availability
Call Return is automatically available on tone phones in most areas throughout Australia.

Pricing
There is no cost for call retrieval (PLEASE NOTE: Call Return will not give you the number if the number is blocked). If you return the call by dialling '1', standard call charges apply.

Call Netspace Customer Service to activate or deactivate Silent Number.

Pricing
Silent Number costs $2.95 (GST incl.) a month.

Availability
Silent Number is available nationwide.

Disclosure Information

Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

• to the emergency call service (000);
• on internet dial up calls made to an Internet Service Provider (ISP) who uses an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control;
• when you or someone else uses another carriage service provider by using a network override code.

When you can’t take a call, Netspace Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you.

When you can’t take a call, Netspace Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you.

Call Netspace Customer Service to turn this feature on giving you the ability to use Voicemail.

Availability
Voicemail is available nationwide on most tone phones.

Pricing
Netspace Voicemail is available for $6.00 per month. Retrieve your messages for the cost of a local call from fixed phones nationwide. Message retrieval charges apply from mobiles and payphones. Remote access to Voicemail using the '13' number is charged at the normal rate for a 13/1300 calls depending on which network the call is being made from.

Voicemail Features

Personalised Greeting:	Up to 12 minutes of messages inclusive of greeting.
PIN Security:
Remote Access:
Max. Message Length:	90 seconds
Message Storage:	New Messages 14 days
	Saved Messages 7 days
Number of Messages Stored:	25
Hang-up Messages:
Access Number:	*96 from home phone, or 13 33 21 from any phone
Wake-up /Reminder Call:

Calling Number Display can identify who is calling you by displaying the caller’s phone number. It can record the date and time of the call, plus the phone numbers of callers who hang up without leaving a message.

You will need a CND compatible phone or Calling Number Display unit to use the Calling Number Display feature.

Call Netspace Customer Service to turn on Calling Number Display.

Availability
Calling Number Display is available on tone phones in most areas throughout Australia. You will need to purchase or rent a Calling Number Display compatible telephone or proper attachment for your existing phone to display caller information.

Pricing
Calling Number Display is $6.00 per month.

Disclosure Information
Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

• to the emergency call service (000)
• on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control
• when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender
• when you or someone else uses another carriage service provider by using a network override code

Call Netspace Customer Service to turn this feature on giving you the ability to use Selective Call Features.

Pricing
Selective Call Features is available for $2.20 per month.

Selective Call Features Overview