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Netspace Long Distance FAQs
- How does the Netspace Long Distance service work?
- Do I need to be a Netspace Internet customer?
- Can I pre-select more than one number?
- Can I use Netspace Long Distance from anywhere in Australia?
Billing/Charges:
- Which calls will Netspace bill me for?
- Who will bill me for line rental and local calls?
- How do Netspace call caps work?
- When will I be charged?
- How do I receive my bill?
- Can I view my call records online?
- What payment options are available?
- Can I get a single bill for both Netspace Internet and Netspace Long Distance?
Technical:
- What is the call quality like?
- Do I need any special equipment?
- Will my number be displayed when I make a call?
- Can I send and receive faxes through a line pre-selected to Netspace Long Distance?
- Can I still use an override code to select another long distance carrier?
How does the Netspace Long Distance service work?
Just because you rent your phone line from one of the big name phone companies doesn't mean you have to use them for all the calls you make from that phone line.
Netspace provide long distance calls at rates substantially less than the big guys.
You can nominate Netspace to connect all you long distance calls. This is referred to as Pre-select.
By pre-selecting Netspace as your long distance provider all your long distance calls will be connected and billed by Netspace at our everyday low rates. Local calls and line rental will continue to be billed by your phone line provider.
It's that simple!
Pre-selecting Netspace as your long distance call provider doesn’t prevent you from making long distance calls with other providers. If for some reason you prefer to use a different provider for specific calls you can enter their over-ride code before dialing the number you wish to call.
Do I need to be a Netspace Internet customer?
Yes. Netspace Long Distance is presently only available to Netspace Home and SOHO ADSL Broadband account holders. To join or switch to Netspace see Netspace Broadband.
Netspace Long Distance will be available to Netspace Corporate and Dial-up account holders in the near future.
Can I pre-select more than one number?
Yes. You can pre-select Netspace Long Distance on up to two telephone numbers. This would typically be your main home phone plus a second home phone or fax line.
Can I use Netspace Long Distance from anywhere in Australia?
Yes. You can pre-select Netspace Long Distance on any standard landline in Australia.
Billing
Which calls will Netspace bill me for?
Netspace will bill you for all long distance calls, calls to mobiles and international calls made from the pre-selected phone number. Local calls and some special call types will continue to be billed by your current telephone line provider.
Who will bill me for line rental and local calls?
Your current telephone provider will continue to bill you for line rental and local calls.
How do Netspace call caps work?
Call caps are another way we provide you with great savings on long distance calls.
Your call will be charged at our every day low per minute rate (15¢/min for national and calls to top 40 countries, 33¢/min for calls to mobiles) until the $1.98 call cap is reached, after which you will enjoy "free minutes" up until the length of time specified in the call cap is reached (2 hours for national, 30 minutes for top 40 countries, 10 minutes for calls to mobiles), after which you will be charged at the applicable per minute rate for the remainder of the call.
All calls are charged in one second increments after the first minute and attract a 35¢ flag fall.
For example, a call between Melbourne and Perth:
— A two minute call will cost 65¢. (2 min x 15¢/min + 35¢ flag fall).
— A call lasting anywhere between 14 minutes and two hours will cost $2.33 ($1.98 call cap + 35¢ flag fall).
— A call for longer than 2 hours will cost $1.98 call cap, plus 15¢ for each minute beyond the first 2 hours, plus 35¢ flag fall.
When will I be charged?
You will be charged each month, on the date that you switched to Netspace Long Distance. This is your Netspace Long Distance anniversary date. Eg. If you switch to Netspace Long Distance on the 10th of the month then you will be billed on the 10th of each month.
If you switch a second line to use Netspace Long Distance it will use the anniversary date of the first line. So you will be billed by Netspace for the long distance you make from both phone lines on the same date.
How do I receive my bill?
Your monthly Netspace Long Distance invoice is emailed to your primary Netspace email address.
You can also view your monthly by invoice and the call records associated with each invoice using MyNetspace online account tools.
Can I view my call records online?
Yes. You can view your call records via MyNetspace online account tools. In can take up to 48 hours for new calls to appear in online call records.
To see the call records associated with a particular invoice, view that invoice in the MyBill section of MyNetspace. To see the call records for calls made since your last invoice (calls that have yet to be invoiced) see Long Distance Account Details in the MyPhone section of MyNetspace.
What payment options are available?
Netspace Long Distance requires an automatic payment method. Netspace Broadband customers can pay by either credit card or direct debit. Netspace Dial up customers can pay via credit card only. The amount payable for calls each month will be automatically charged to your nominated credit card or bank account. An invoice is sent to you by email.
Can I get a single bill for both Netspace Internet and Netspace Long Distance?
At the moment, Netspace Internet and Long Distance service is invoiced separately. You can however easily view and identify both your Netspace Internet and Long Distance invoices in the MyBill section of MyNetspace.
Technical
What is the call quality like?
Netspace Long Distance is a first class phone service. You should notice no difference in call quality to that of any major Australian telecommunications provider.
Do I need any special equipment?
No. All that’s required is your standard home phone connected exactly the same as normal.
Will my number be displayed when I make a call?
Using Netspace Long Distance does not change your caller line identifier (CLI) settings.
If your number is currently hidden from the people you are calling, it will remain hidden, otherwise, people you are calling will continue to see your number as usual.
Can I send and receive faxes through a line pre-selected to Netspace Long Distance?
Yes. With Netspace Long Distance, you can send and receive faxes as normal.
Can I still use an override code to select another long distance carrier?
Yes. You can select another long distance carrier on any call using that carriers override code.
Netspace Long Distance
