What is Netspace VoIP?

Netspace VoIP (Voice over Internet Protocol) is a phone service that uses your broadband Internet connection to make calls. Using Netspace VoIP to make phone calls is just like using your normal phone except that your calls go out over your Internet connection rather than your normal phone line, bypassing much of the traditional telephone network, giving you massive savings on call costs.

Whilst saving big dollars by using Netspace VoIP to make calls, you will need to keep your regular phone number or use your mobile phone for people to call you as normal. Please note that the Netspace VoIP service is currently only configured to make outgoing VoIP calls and is not able to receive incoming calls.

With 15¢ calls Australia wide for up to 30 minutes and just 4.9¢ per minute to many International destinations you'll be saving big dollars. In fact you may pay less for a national or short overseas call than you'd normally pay for a local call!

See Netspace VoIP call rates below.

The Netspace VoIP service is only available to Netspace Home and SOHO Broadband customers. However, you may use Netspace VoIP from almost any broadband Internet connection anywhere in the world (such as when travelling, using a laptop computer and VoIP softphone.)

What are the main advantages of Netspace VoIP?

Netspace VoIP uses the very latest in Internet telephony technology, with many advantages over using a traditional phone service to make calls, including:

• Save big dollars on Local, National and International calls
• No joining fee
• No monthly service fee
• No minimum monthly spend
• No call flag falls
• No need to prepay
• View your call records and costs online anytime
• Choice of using a Netspace Phone Adapter, softphone or other compatible VoIP equipment
• Make VoIP calls from home or away

Netspace VoIP Call Rates

Netspace VoIP offers you big savings on Local and National calls plus super low call rates to all National and International destinations. No joining fee, no monthly service fee, no minimum monthly spend and no flag falls. Just pay for the calls you make.

Call Type	Call Rate
Local and National Destination: Calls made to any fixed line phone Australia wide (excluding special numbers). Calls to 13 and 1300 numbers are charged at 30¢ per call.
Mobile Destination: Calls made to Australian mobile phones
International Top 40 Destinations
Argentina Austria Belgium Brazil Canada Chile China Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary Ireland Israel Italy Japan South Korea Luxembourg Malaysia Mexico Netherlands New Zealand Norway Poland Portugal Puerto Rico Russia Singapore Spain Sweden Switzerland Taiwan Thailand UK USA Venezuela Excludes calls to mobiles and special numbers. May not include all destinations within the listed countries – see the international call rate finder below for details.

Other International Calls: Use the international VoIP call rate finder below.

• Calls are billed per second.
• A one minute minimum applies.

International VoIP Call Rates

How do I make calls using VoIP?

Once you have activated your Netspace VoIP account, you can make VoIP calls using one of the following methods:

Using a standard analogue telephone connected to the Netspace All-in-One modem. Available from Netspace for only $199.

We recommend you use the Netspace All-in-One modem that attaches to your existing phone line, standard phone handset (or cordless telephone base station).

The Netspace All-in-One modem is the Netgear DG834GV wireless 802.11g and wired 4 port network capable modem with integrated VoIP.

By attaching to a standard phone handset the All-in-One modem provides the convenience of using your existing fixed or cordless telephone handset to make calls using Netspace VoIP. (You don't have to sit at your computer to make VoIP calls.)

The All-in-One modem also attaches to your existing phone line so you can make calls using your standard phone line or VoIP with the same telephone handset. There's no juggling phones and modems to make different types of calls.

The Netspace All-in-One modem can be configured so that emergency calls, calls to 131/1300 and some special service numbers are connected using your normal phone line. And all national, international and calls to mobiles are connected using Netspace VoIP. You can change or over-ride these default settings should your individual needs differ.

To make calls simply pick up your telephone handset and dial the number as normal. The Netspace All-in-One modem will automatically use your phone line or VoIP to connect the call, whichever is appropriate.

The Netspace All-in-One modem includes a Fail Over feature so that in the event of losing power or your broadband connection is not functioning for some reason, it will automatically connect all calls using your normal phone line.

When using Netspace VoIP to make calls from a fixed location (such as home or office) we recommend use of the Netspace All-in-One modem. Available from Netspace for only $199.

The Netspace All-in-One modem is not locked to the Netspace VoIP service and therefore may be used with other VoIP providers. In the unlikely event you find the Netspace VoIP service is not for you, your investment in a All-in-One modem is not wasted.

If you don't want to invest in an All-in-One modem, or intend to make Netspace VoIP calls while travelling (using a laptop computer connected to a broadband speed connection) then we recommend using the Netspace supported softphone.

Using a softphone on your computer

A software program that allows you to make VoIP calls from your computer using a headset or inbuilt speaker and microphone is called a softphone. A softphone looks and works much like a regular phone, just that it's on your computer screen.

A softphone is ideal if you don't wish to invest in a phone adapter/ATA or when you wish to make VoIP calls while traveling (using a laptop computer connected to a broadband speed connection).

The Netspace supported softphone is X-Lite which is freely available from Counterpath. For download and installation instructions please view our support pages.

Using a VoIP Phone

A telephone handset designed specifically for connecting to the Internet to make VoIP phone calls. Many VoIP phones come with an LCD display panel, advanced hands free features and provision to store many numbers. These phones typically cannot also be connected to a traditional phone line. A VoIP phone is mostly applicable if you want to have an additional or separate handset specifically to make VoIP calls, whilst leaving your normal analogue phone handset connected for incoming calls and making non-VoIP calls.

For further information about the minimum technical requirements please see the VoIP FAQ.

A range of alternate phone adapters, softphones and VoIP phones work perfectly well with the Netspace VoIP service. Whilst we can only provide full technical support for the Netspace supplied adapter and supported softphone, we'll certainly do our best to help if you're having trouble using another adapter or softphone.

How do I sign-up for Netspace VoIP?

The Netspace VoIP service is only available to Netspace Home and SOHO Broadband customers. The minimum broadband speed required is 256k however for optimal performance a 512k or higher speed connection is recommended. Please note that the Netspace VoIP service is currently only configured to make outgoing VoIP calls and is not able to receive incoming calls.

You can activate your Netspace VoIP account in the MyPhone section of MyNetspace.

With your Netspace VoIP account activated, you may purchase a Netspace phone adapter, download the Netspace supported softphone or use your own compatible adapter/ATA, softphone or VoIP phone.

For more information see Netspace VoIP FAQ's. If you can't find what you're looking for use the Netspace VoIP feedback and enquiry form in the MyPhone section of MyNetspace, or call
us on 131 456.