Webmail

Netspace has launched a new messaging platform beta which combines Email, Contacts and Calendar into an easy to use interface. The new Webmail will soon be the default email service and is now available to use. This article will provide you with the basic information, features and how to’s for the new Webmail service.

Select one of the links below to jump to a query:

Email Help

Contacts Help

Calendar Help

Settings Help

FAQ

Email Help

Folder Navigation

The new Netspace Webmail offers 2 different email interfaces to view.

3 Pane Mode
The 3 pane mode displays your email folders in the left pane, emails in the currently selected folder in the middle pane, and the contents of the selected email in the right pane. Simply click on a folder to select it.
View Screen Shot

2 Panel Mode
The 2 pane mode will display a list of your email folders and the right pane will display the contents of the selected folder or email. Click on a folder or message to select it.
View Screen Shot

Creating/Composing New Email

To create or compose a new email follow these steps:

  1. Click on the New Tab tab towards the top left corner of your Inbox
  2. Then locate 'New Email'
    New Email
  3. Once clicked, you will now be ready to compose a new email
  4. Once you have finished composing your email click on the 'Send Email' button located at the top and the bottom of your composed email screen.

How to Cc/Bcc Contacts

A CC (carbon copy) are email addresses you enter that will be seen by every person you forward or send an email to.

A BCC (blind carbon copy) is a copy of an email message sent to a recipient whose email address does not appear in the message. This is in contrast to To and CC recipients, whose addresses do appear in the respective header lines. Every recipient of the message can see all the To and CC recipients, but does not know about BCC recipients.

To add a 'CC' or 'BCC' contact simply type in the contacts email address. This will automatically prompt the contact to appear.

View Screen Shot

Adding Attachments

You can add attachments to emails by clicking the “Add Attachment” button below the email composition interface. This will bring up a file selection interface so you can browse for the file you want to attach.

Drag'N'Drop messages

Sort emails into folders by clicking and dragging them to the desired folder.

  • You can delete emails by dragging them to the Trash
  • Mark emails as Spam by dragging to the Spam folder
  • Save important emails in your archive folders without clicking through multiple menus

Reading Emails

The new Webmail displays email in the right-side pane. To read an email, just click the message preview.

3 Pane View

View Screen Shot

2 Pane View

View Screen Shot

Replying to Emails

To reply to an email follow these steps:

  1. Select Email
  2. Click 'Reply'
  3. Compose Email
  4. Click 'Send my Reply'

3-Pane View

  1. Select the particular email that you would like to reply to — View Screen Shot
  2. Click on the 'Reply' button
  3. Compose email and click the 'Send my Reply' button — View Screen Shot

Printing Emails

To print an email follow these steps:

  1. Locate the drop down arrow at the top right of the email
    Printing Email
  2. When it is displayed, locate the "Print" option

Creating/Changing New Folders/Sub Folders

To create a new folder follow these steps:

  1. Locate the Plus Button button to add a new folder
    Add new folder
  2. Type in the desired name of the folder
  3. To change the name of an already created folder simply double click on the folder to edit the name
    Edit folder name

To create a Sub-folder follow these steps:

  1. Highlight the folder that you want to attach the Sub-folder to
  2. Click on the Sub folder button button to name and then add the new Sub-folder

Contacts Help

Adding New Contacts

To add a new contact follow these steps:

  1. Click on the New contact button button
  2. Type the contact's information in the appropriate fields.
  3. You can add optional information using the "More Information" menu, and choose whether to share the contact with other Atmail users with the "Shared Permissions" menu.
  4. Click the "Save Contact" button to save the contact to the selected address-book
    Add new contact

Creating/Adding a New Group

To create a new group follow these steps:

  1. Click on the New group button button
  2. Create a new address book or contact group
    New address book

To add/remove a new group follow these steps:

  1. Click on the Add new group button button to add and name another group
  2. Select the group you would like to remove and then click on the Remove a group button button to remove the group

Calendar Help

Navigating the Calendar

The new Webmail features the option to view the calendar in different formats

Calendar view options

Calendars selected with a check-box here will display events on the schedule in the right pane; uncheck the box next to a calendar to hide its events in the schedule display.

Show and hide calendars

You can see the schedule for a different day by clicking the desired date in the left pane's month display. To view a different month, click the particular month below the whole month display. To view a different year, click the "|<" or ">|" below the month display.

Settings Help

Webmail Settings

  • Account Name: This is your email account login name
  • Quota: How much quota has been used out of 1000MB
  • Real Name: The name that will appear on all outgoing emails
  • Reply To: Here you can specify a different reply email address to your normal login. Responses to your emails sent with a 'Reply To' address defined will be delevered to that address
  • Thread Support: Toggle this box to display email conversations as threads
  • Thread Limit: This determines how old emails can be before they are not included in the threads
  • Display Email Images: Toggle to automatically display externam images in email messages
  • Automatic Draft Save: Toggle to save drafts automatically while composing email messages
  • Automatic Folder Reload: Enable automatic checking for new email in the currently selected folder. Optionally enable sound notification for new messages
  • Delete Trash on Logout: Toggle to automatically delete all mail from the Trash folder upon logout
  • Default View: Select the mode to render the Webmail interface. You will have the option of 2-Pane or 3-Pane views
  • Interface Language: Select your preferred language for the Webmail interface
  • Date Display: Select the display format for the date received
  • Messages per page: Select the number of simultaneous messages to display in the Webmail interface. You may want to reduce this for slow connections
  • Timezone: Specify the time-zone for your location
  • Signature: Here you can specify a message that will be added to the end of every email you send from Webmail. You can use plain text or HTML for your signature.

FAQ

Issues with Internet Explorer 9

Customers may have issues with using the Atmail interface with IE 9. To work around this, advise customers to use the compatibility mode. Details can be found here.

Can I have multiple Signatures?

Unfortunately this feature is not currently offered. Only one signature can be created.

New Features

  • Customers will now be able to 'Flag' high priority emails.
  • The ability to create plain text emails has now been added.

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Webmail FAQs