Information for BoB2™ Rental Customers
All Netspace products are bound by our Customer Relationship Agreement. This page contains a quick summary of the terms that come with your Netspace service and/or product. If you have any questions, please feel free to contact us on 131 456.
BoB2™ Contract Break Fees
If you end your BoB2™ rental contract early, you will be required to pay back the costs reasonably incurred by Netspace by you leaving the contract.
| Residential ADSL Contracts | Contract Tenure | |
|---|---|---|
| Within 6 months | 7—24 months | |
| Cancellation with unreturned BoB2™ | $279 | $125 |
| Cancellation with returned BoB2™ | $150 | $75 |
Separate contract break fees apply if you choose to end your broadband or Naked DSL service as well.
Existing BoB™ Rental Contract Break Fees
If you have BoB™ rental and you would like to upgrade to BoB2™, there are some cancellation fees involved (table below).
If your contract has expired, you can upgrade to BoB2™ when you signup for a new 24 month contract.
| Residential ADSL Contracts | Contract Tenure | |
|---|---|---|
| Within 6 months | 7—24 months | |
| Cancellation with unreturned BoB™ | $369 | $150 |
| Cancellation with returned BoB™ | $200 | $100 |
Fair Contract Guarantee
When you sign up to broadband or Naked DSL on the optional fixed term contract, you commit to retain your service for the set 24 month period. However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. If you upgrade your plan, we will absorb the administration costs. If you change to a broadband plan of equal or lesser value, a small administration fee applies.
