Mobile Broadband Terms, Fees and Guarantees
All Netspace products are bound by our Customer Relationship Agreement. This page contains a quick summary of the terms, fees and guarantees that come with your Netspace mobile broadband service. If you have any questions, please feel free to contact us on 131 456.
Fees
| Plan & contract fees | 3G | 4G |
|---|---|---|
|
Plan change fee A plan change fee applies when you switch to a broadband plan of equal or lesser value. (We'll cover this fee if you switch to a higher plan.) |
$29 | $29 |
|
Excess fee Applies once the monthly data allowance is reached. Usage is counted from the first day, expiring on the last day, of each calendar month. |
5c/MB | 2c/MB |
Contract Break Fees
| Contract break fees | 3G | 4G |
|---|---|---|
| 24 month contract - break fee | ||
| 1-6 months | $140 | $250 |
| 7-12 months | $114 | $150 |
| 13-18 months | $81 | $100 |
| 19-24 months | $46 | $50 |
| 12 month contract - break fee | ||
| This fee applies if you leave at any time within the 12 month contract | $35 | NA |
| SIM-only 12 month contract - break fee | ||
| When you purchase an iiNet SIM to use in your own hardware, this fee applies if you leave at any time within the 12 month contract. | $35 | NA |
10 Day Return Policy
If you experience difficulty with your connection at your primary place of use, our 10-day return policy allows you to cancel your contract and return your hardware. To be eligible for this policy, you must provide a valid address and confirm that this was checked against the coverage checker when you signed up for the service.
Fair Contract Guarantee
When you sign up to the optional fixed term contract, you commit to retain your mobile broadband service for the set contract period. However, our fair contract guarantee lets you change between plans at any time with no fees – so you’ll only have to pay the extra plan cost each month.
